Order and payment

When your order has been registered, you'll get order confirmation to the e-mail address that you have given in your order details.

We offer the following payment method:

The payments in the EU-shop is handled via Klarna´s checkout.

Payment via Klarna
Along with Klarna Bank AB (main office at Sveavägen 46, 111 34 Stockholm, Sweden), we are offering credit card payments via Klarna´s checkout. Notice that you can do both debit and credit card payments.

If you have any questions regarding your payment, please contact Klarna or call Klarna customer service at +358 9 425 99 771. You can always monitor your purchases and invoices from Klarna´s website. You can find more information about Klarna here and the terms of use here. Klarna processes your personal information in accordance with applicable data protection laws and Klarna’s data protection policy.

Additions to an order

You can´t change or add products to an existing order. If you want to add something to your order, we recommend you to place a new order. A charge of 5.90€ for shipping and handling will then be added if your new order is under 100€.

Campaign code

Campaign products can't be added to an order that has been made. If there are several active campaign codes during the sales period, you can only use one code at a time together with your order.
 

Delivery time

We offer our customers quick delivery. Depending on the method of delivery selected, the delivery will take place in 5–7 working days. We will notify of any deviation in delivery time via the online store. Notice also that the delivery time may vary depending on where in Europe your parcel is being delivered.

Delivery method and costs

There is no minimum order amount in the online store. All orders above 100€ will be sent without delivery fee. For orders below 100€, the delivery cost is 5.90€. 

If a customer places many orders to the same address within a few days, we reserve the right to deliver them in the same parcel.

GLS Finland Euro Business Parcel

The deliveries to all other countries we send to the recipient with GLS Finland. The parcel service that we are using is called GLS Finland Euro Business Parcel and the parcels are dealt out as home delivery directly to your home address. You as customer can yourself change your delivery to pickup-point delivery if this is more suitable than home delivery for you. This you can do after the parcel has left our warehouse. 
 

This is how delivery takes place to an automated parcel locker 

1. You will receive an sms with a code to open the automated parcel locker.
When your parcel arrives to the automated parcel locker you have chosen, you will receive information about this via an sms. Save the message, you will need it to retrieve the parcel. The parcel is kept in the automated parcel locker for 7 days.

2. At the automated parcel locker: Select “Receive parcel”.
Enter the code that you received in the sms. The automated parcel locker notifies in which box the parcel is located. Press “Open box” to open the box.

3. The box is opened.
Remove your parcel and properly close the door. If necessary, you can return the parcel within 14 days using the same code that you used when receiving the order.

Bonus products

When you order from our webshop you get bonus points of the total sum. To earn points for your purchases, you must be registered as a customer and be logged in when placing your order.

You can use your bonus points together with the current order or the next one by choosing products from the varying bonus assortment.

Your bonus points are valid for one year from the date of purchase. Your points will be removed if you haven't used them for the past year. You can't change bonus products or add more bonus products to your order afterwards. Dermoshop has the right to correct the customer's bonus points for example because of returns. You can also save your bonus points and use a bigger amount of points later, as long as the points are still valid.
 

Loyalty programme

Dermosil Gold is our loyalty programme that reward our active customers. For your purchases to be counted in the loyalty programme, you must be registered as a customer and be logged in when placing your order.

You will automatically become Gold customer when your annual purchases exceed 500€. Your customer status will automatically be updated according to your purchases. The Gold membership is valid for one year at a time. To the total sum is all orders that have been made in our webshop counted. Only the sum of the bought products are counted, delivery costs are not included. 

The loyalty calculation is updated to my page when the package is packed and sent from Dermosil. At my page you can follow the progress and see how far it's to Gold membership. If you're already Gold customer, you can see how long your membership is valid. We reserve the right to change the offers and terms for our loyalty programme Gold.
 

Delete account

Please contact our customer service if you would like to delete your Dermosil account. You can reach us via email. See contact information from our Customer Service page.
 

Product reviews

We reserve the right to use product reviews and messages that our customers have published in our webshop in Dermosil's marketing material and other Dermosil publications. 

We presume that the product reviews comply to good manners and legislation. We are happy to receive both positive and negative feedback. We immediately delete posts that are inappropriate or insult other customers or external actors.

If you notice inappropriate product reviews, please inform our customer service about it.
 

Product guarantee and return

Dermoshop has full product guarantee. Faulty or damaged product will be replaced with a new one. If you return a product, you have to pay for product return yourself, only the sum of the product will be refunded, not the delivery costs.

We don't replace products that have been damaged because of the customer's carelessness.

The products can be returned within 14 days of receiving. Products must be unopened and re-saleable. We recommend that you always contact us via e-mail customerservice@dermosil.com in cases of international returns. Then we can give you advice and help you with the return process.

This is how it works:
1.    Fill in the returns form supplied and pop it into the parcel together with the item being returned.
2.    Seal the parcel securely and take it to your preferred shipping partner.
3.    Please note that you have to cover the costs of returning the items back to us by yourself.

Please send your returns to the following address:
Dermoshop Ltd
Västanlidintie 50
FIN-66200 KORSNÄS
Finland

Disputes

In case of disputes relating to purchases, the consumer has the right to have the matter handled by the Consumer Disputes Board. The consumer is initially recommended to contact the magistrate for consumer advice. If consumer advisement has not been contacted, there is a danger that the Consumer Disputes Board will not handle the case.

Tvister Disputes between companies and consumers with regards to purchases from the internet can be resolved on the European Commission’s international platform (ODR forum). The service operates in all of the European Union’s official languages. The adjudication of the dispute is also notified in the mother tongue of the consumer. In case the consumer wants to direct a complaint to Dermoshop OY via this forum, the address to be used is: customerservice@dermosil.com.

Data protection

Dermoshop cares about your personal integrity and protects your personal data in the best possible way. Read more about Dermoshop's data protection policy here.
 

Recommended web browsers

We recommend that you use the latest versions of the most popular web browsers, e.g. Microsoft Edge, Chrome, Safari, Firefox. If you use an old version or another web browser there might be a chance our website isn't working properly.