<p>Send email:<br />
<a href="mailto:customerservice@dermosil.com"><b>customerservice@dermosil.com</b></a></p>


<p>Sponsorering:&nbsp;<br />
<a href="https://www.dermosil.se/handla-hos-oss/sponsorering/">L&auml;s mer h&auml;r</a></p>


<h3>In general</h3>

<p>Dermosil.fi sell and deliver Dermosil products in Finland. Our other webshops, dermosil.se, dermosil.ee, and dermosil.com sell Dermosil products to Sweden, Estonia, and within the EU.</p>

<p><img alt="Pikkukuva.jpg" height="703" src="/storage/1611E764FA285E0CA86B977F308BB64C1990B3853E32AAFC96A297BD097F629A/bf4c7fee76a14709aa459f3ffe5753cd/jpg/media/957c6c6e9eba47b2b8718f9393098011/Pikkukuva.jpg" width="662" /></p>

<p>To make an order you don&#39;t need to register or log in. To earn bonus points from your order and be able to use the benefits from our customer loyalty programme you need to log in to our webshop with your username and password.&nbsp;</p>

<p>We can&#39;t guarantee that all products are in stock, you can check the availability of the products in our webshop, dermosil.com. The order is processed by the availability of the products at the time of order. Unfortunately we don&#39;t offer post-delivery.</p>

<p>All our prices are in euro and include VAT. &nbsp;We reserve the right to adjust price and sales days. We can raise or lowen the prices on the products, but the price stated at the time of order is always the correct price for the customer. At checkout you can see the total sum of the order, including VAT and possible delivery costs. A guardian needs to make the orders for persons under the age of 18. Dermosil products are sold only for personal use and not for resale. We sell our products straight to private customers or people who order in a group.</p>

<h3>Order and payment</h3>

<p>When your order has been registered, you&#39;ll get order confirmation to the e-mail address that you have given in your order details.</p>

<p>We offer the following payment method:<br />
The payments in the EU-shop is handled via Klarna&acute;s checkout.</p>

<h3>Payment via Klarna</h3>

<p>Along with Klarna Bank AB (main office at Sveav&auml;gen 46, 111 34 Stockholm, Sweden), we are offering credit card payments via Klarna&acute;s checkout. Notice that you can do both debit and credit card payments.</p>

<p>If you have any questions regarding your payment, please contact Klarna or call Klarna customer service at +358 9 425 99 771. You can always monitor your purchases and invoices from Klarna&acute;s website. You can find more information about Klarna here and the terms of use here. Klarna processes your personal information in accordance with applicable data protection laws and Klarna&rsquo;s data protection policy.</p>

<h3>Additions to an order</h3>

<p>You cannot change or add products to an existing order. If you want to add something to your order, we recommend you to place a new order. A charge of 5.90&euro; for shipping and handling will then be added if your new order is under 100&euro;.</p>

<h3>Campaign code</h3>

<p>Campaign products can&#39;t be added to an order that has been made. If there are several active campaign codes during the sales period, you can only use one code at a time together with your order.</p>

<h3>Delivery time</h3>

<p>We offer our customers quick delivery. Depending on the method of delivery selected, the delivery will take place in 5&ndash;7 working days. We will notify of any deviation in delivery time via the online store. Notice also that the delivery time may vary depending on where in Europe your parcel is being delivered.</p>

<h3>Delivery method and costs</h3>

<p>There is no minimum order amount in the online store. All orders above 100&euro; will be sent without delivery fee. For orders below 100&euro;, the delivery cost is 5.90&euro;.&nbsp;</p>

<p>If a customer places many orders to the same address within a few days, we reserve the right to deliver them in the same parcel.</p>

<h3>GLS Finland Euro Business Parcel</h3>

<p>The deliveries to all other countries we send to the recipient with GLS Finland. The parcel service that we are using is called GLS Finland Euro Business Parcel and the parcels are dealt out as home delivery directly to your home address. You as customer can yourself change your delivery to pickup-point delivery if this is more suitable than home delivery for you. This you can do after the parcel has left our warehouse.&nbsp;<br />
<br />
This is how delivery takes place to an automated parcel locker&nbsp;</p>

<ol>
	<li>You will receive an sms with a code to open the automated parcel locker.<br />
	When your parcel arrives to the automated parcel locker you have chosen, you will receive information about this via an sms. Save the message, you will need it to retrieve the parcel. The parcel is kept in the automated parcel locker for 7 days.</li>
	<li>At the automated parcel locker: Select &ldquo;Receive parcel&rdquo;.<br />
	Enter the code that you received in the sms. The automated parcel locker notifies in which box the parcel is located. Press &ldquo;Open box&rdquo; to open the box.</li>
</ol>

<h3>Product warranty and returns</h3>

<p>Dermoshop offers a full product warranty. You can exchange a defective product for a new, flawless one. You also have the right to return the product within three months from the date of purchase. Only the product price, not the shipping costs, will be refunded for returned items. If the total amount of the original invoice falls below 100 euros after the return, Dermoshop reserves the right to charge the customer for shipping costs, &euro;5.90. If you return your entire order, you are required to return any received bonus products.</p>

<p>The product warranty applies only to Dermosil&#39;s own products, their contents, and their original packaging. We do not take responsibility for other defective, broken, or damaged products that have been used together with our original products, their contents, or product packaging. Dermosil Christmas Calendar can be returned if the calendar&#39;s doors are unopened.</p>

<p>We do not compensate for product defects resulting from customer negligence. After receiving the products, it is the customer&#39;s responsibility to ensure that the product is flawless and to ensure that the products are used and stored properly.</p>

<p>Please reach out our customer service, and we will assist you with your return. You can email us at&nbsp;<a href="mailto:customerservice@dermosil.com">customerservice@dermosil.com</a>.</p>
